Terms of service

1. Overview These Terms of Service govern your use of the Chewy's Cookies website and the purchase of products from our store. By placing an order, you agree to these terms.

2. Eligibility You must be at least 18 years old and capable of entering into a legally binding contract to place an order with us.

3. Products All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes only; slight variations in appearance may occur due to the handmade nature of our cookies.

4. Pricing All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time of your order.

5. Orders & Payment By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order at our discretion. Payment must be made in full at the time of ordering.

6. Delivery Delivery is subject to our Shipping Policy, which forms part of these terms. We are not liable for delays caused by third-party couriers or circumstances outside our control.

7. Returns & Refunds As our products are perishable, returns are not accepted. Please refer to our Refund Policy for full details.

8. Allergens Our products may contain or have been made in an environment with nuts, gluten, dairy, eggs, and other allergens. Full allergen information is listed on each product page. It is your responsibility to check this before ordering.

9. Intellectual Property All content on this website — including images, text, and branding — is the property of Dirty Desserts and may not be reproduced without written permission.

10. Changes to Terms We reserve the right to update these terms at any time. Continued use of our website following any changes constitutes acceptance of the new terms.